Submit Tech Ticket

Sylvan staff members may request technology support by dialing extension 7000, filling out this Google Form or sending a detailed email to support@sylvan.k12.ca.us using the District Goolge email system.

**Please note that the ticketing system will not create a ticket for an email address that is not part of they sylvan.k12.ca.us domain.

It is important to provide specific information in the SUBJECT line, such as:

Site
Room#
Brief Description of the problem
Staff name

Subject line example: Woodrow - RM: 12 - access to printer - Jane Doe

In the body of the email, please provide the following information (if applicable):

(**Note: Please be as descriptive as possible. Being over descriptive about the issue is better than not begin descriptive at all. The more information provided about your problem, the faster it can be resolved. Generally, restarting your computer will resolve many issues)

Name
Location
Room #
Asset Tag of the Device
Detailed Description of the tech issue
Contact phone number or extension
Best times to be reached

Possible reasons to request Tech assistance:

I can't remember my password for Aeries, Google, Windows, etc.
I can't print.
My laptop won't connect to the WiFi.
My device is damaged.
I need a new projector bulb.
I need to add a printer to my computer.
Chrome keeps crashing.
Keep N' Track is not working.
I'm not receiving emails.
Any other technology-related issues.

Possible reasons to request Ed Tech assistance:

I can't access Clever, StudySync or Benchmark Advance, or other curriculum programs/accounts , etc.
Clever, StudySync, Benchmark Advance, or IO Education aren't working.
I need an app pushed out.
I need to look up browser history on a student device.
Any other technology-related issues.

Two things will happen when a support Form is submitted or an email is sent to support@sylvan.k12.ca.us:

A ticket gets automatically generated. Our ticketing program matches your email address to your request. You will need to be logged into your Sylvan District email account when you send your email. If your email is not working, please contact a co-worker at your site to assist with entering a help request or dial extension 7000 from a district phone. If dialing extension 7000, leaving a detailed voicemail will automatically generate a support ticket for you.
The ticket is automatically entered into the system's queue for the Tech team to view, assign, and complete.

All communication regarding your support request will take place in a closed-loop email chain that will be recorded within your ticket. Please be sure to reply within the original ticket request email chain for proper tracking.

In order for this system to work with efficiency and accuracy, we kindly request that you do not email individual requests to Tech team members.

Submit Tech Ticket (SUSD Staff Only)

Please use the below Google Form to submit a Tech Ticket using your computer or mobile device. Don't forget to fill out the post-completion survey to provide valuable feedback to the Technology Department

Submit Tech Ticket